We are never really ready for the shock of receiving discipline. I liken the stages that a seasoned Postmaster goes through when issued discipline, to grief. Because to them they have just experienced a great loss.
1. SHOCK-
A seasoned Postmaster upon receiving the news that you may be getting discipline usually enter period of shock, or numbness, disbelief. Discipline only happens to people that deserve it.
Some Postmasters are unable to unable to function or perform even simple tasks or make decisions. They may have a sense of unreality, or feel like you are "sleepwalking". For some Postmaster this stage can be very long.
When talking to a Postmaster I let them know that what they feel is NORMAL. They are not alone in their feelings. Sometimes while discussing it with them I list what they are going through. Their reaction is, how did you know?
The typical feelings they have are:
Can't stop thinking about it.
Find it difficult to go to work and make decisions.
Asking themselves how did this happen?
Helplessness.
2. SUFFERING-
As the shock wears off, the pain begins. This is a time of emotional upheaval which also can take on physical symptoms. Physical symptoms may include loss of appetite and weight, chest pain, insomnia and extreme fatigue. Emotional symptoms of sadness, anger, guilt, anxiety, restlessness, and agitation may occur. This is the stage at which you need the most emotional support from friends, family and professional help such as EAP. This is also the period where a spouse or significant other doesn't understand the Postal service system and tells or offers solutions that just can’t be done. Such as suing. The "roller coaster ride" of emotion can begin. I tell the Postmaster to write me and give me the details of their situation. This accomplishes 2 things. I get as much detail as possible and it helps the Postmaster get it all out and feel they are doing something. Which they are.
3. RECOVERY-
Many but not all who go through this process start to see some improvement in their emotions as time passes. Successful or not after the discipline is over it is time to learn from the experience and let go. Don’t let one incident define you and your career.
Remember call an ACC when you have any idea of pending discipline.
